Basingstoke Centre
- Home care
- Dementia care
- Registered since 2020
- Popley, Hampshire, South East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Its last inspection improved it from Requires improvement to Good.
6 months
since the latest rating was published.
166 of 205
rated home care services in Hampshire are rated Good, like this one.
Basingstoke Centre: inspection record
Rated Good in April 2026, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- – 24/7 Exceptional care limited Not yet rated, less than 0.1 miles away
- – Alina Homecare - Fareham Not yet rated, less than 0.1 miles away
- G Alina Homecare Winchester & Basingstoke Good, less than 0.1 miles away
- G Bluezone Care Ltd Good, less than 0.1 miles away
- G Focus-On- Care Limited Good, less than 0.1 miles away
What inspectors found
From the Care Quality Commission's assessment published 28 April 2026 (assessment visit 16 February 2026). Quoted under the Open Government Licence.
Date of Assessment: 18 February to 18 March 2026. This was a comprehensive assessment of all 5 key questions triggered by our ongoing monitoring of the service. The service is a care at home service providing support to adults of all ages living in their own homes. At the time of the inspection 10 people were using the service. CQC only inspects where people are receiving the regulated activity personal care. This is help with tasks related to personal hygiene and eating.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
There was a positive learning culture, where the provider was proactive in seeking feedback and implementing learning to make improvements. People and their relatives knew how to give feedback and were confident the provider took it seriously and acted on it. People were protected and kept safe from abuse. Staff were happy to raise any safety concerns and felt they would be dealt with properly. There were enough staff in place. Some improvement was needed to staff recruitment process. People were consulted around how they wished their care to be carried out. Staff understood and managed risks related to people’s care, however some risk records needed to be more detailed. Safe systems were in place to ensure medicines were administered appropriately where required by competent staff. Staff worked with stakeholders involved in people’s care to promote the best outcomes and safe transitions when people moved between services. The provider made sure staff received training including condition specific training to maintain high-quality care. Staff cared for people with dignity and respect and promoted their independence. People were treated with kindness and compassion and had a good level of consistency in care staff.
Leaders were visible and supportive, helping staff develop in their roles. The registered manager was capable and undertaking relevant further qualifications. Staff felt able to give feedback and were treated equally. Governance was in place and mostly effective, but the provider had not picked up the issues we found with documentation for recruitment, risk, consent and care plans.
The provider worked during the assessment to rectify these processes and put in place appropriate oversight going forward. The provider worked with stakeholders in the local community to deliver the best possible care and were receptive to new ideas.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people were safe and protected from avoidable harm.At our last assessment the service was in breach of the legal regulation in relation to fit and proper persons employed. At this assessment the service had improved sufficiently and is no longer in breach of this regulation.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
At our last assessment the service was in breach of the legal regulation in relation to staffing. At this assessment the service had improved sufficiently and is no longer in breach of this regulation.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
At our last assessment the service was in breach of the legal regulation in relation to good governance. At this assessment the service had improved sufficiently and is no longer in breach of this regulation.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Evelyn Makoni
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Older People, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 24 June 2022. Latest assessment published 28 April 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Sevenstarcare Limited
- Ownership type
- Organisation
- Companies House number
- 11020047 (opens Companies House)
Getting help from Hampshire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Hampshire County Council
- Ask for a care needs assessment
- Phone: 0300 555 1386, Monday, Wednesday and Thursday 8.30am to 5pm, Tuesday 9.30am to 5pm, Friday 8.30am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: Hampshire County Council
Checked on the council's website, November 2026.
Common questions
- Does Basingstoke Centre provide nursing care?
- The Care Quality Commission's register does not list nursing care for Basingstoke Centre.
- When was Basingstoke Centre last inspected?
- The Care Quality Commission's latest rating for Basingstoke Centre was published on 28 April 2026.
- Who runs Basingstoke Centre?
- Basingstoke Centre is run by Sevenstarcare Limited.
- What is Basingstoke Centre's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 28 April 2026.
Contact
- Phone
- 01256 541121
- Address
- Devonshire House, Aviary Court, Wade Road, Basingstoke, RG24 8PE Map (opens Google Maps)
Compare nearby
- – 24/7 Exceptional care limited Not yet rated, less than 0.1 miles away
- – Alina Homecare - Fareham Not yet rated, less than 0.1 miles away
- G Alina Homecare Winchester & Basingstoke Good, less than 0.1 miles away
- G Bluezone Care Ltd Good, less than 0.1 miles away
- G Focus-On- Care Limited Good, less than 0.1 miles away