Focus-On- Care Limited

People told us that care was in line with their needs and that they were asked to contribute towards the planning and reviewing of their care arrangements.

People's care plans were individualised and reflected their preferred routines around personal care and measures to reduce any risks related to the delivery of care.

People gave positive feedback about the management of the service. The registered manager was a very visible presence, who understood people's needs, responded positively to complaints and communicated effectively with people, relatives, professionals and staff.

There were effective systems in place to monitor the quality and safety of care. This included systems to monitor care call times, durations, records of medicines administration and care notes. The registered manager had a good oversight of the service and understood their regulatory requirements.

People told us staff were caring and friendly. They said they were respectful, treated them with dignity and worked to promote their independence.

Staff were positive about working for the provider, telling us they received appropriate training and good support in their role.

There were enough staff in place to meet people's needs. The registered manager had taken a responsible approach to increasing the size of the service to ensure this could be done safely.

Staff recruited were subject to appropriate pre-employment checks and there was a structured induction into their role, which helped to promote good quality care.

The provider had systems in place to protect people from the risk of suffering abuse or coming to avoidable harm. The registered manager had a good understanding of how to appropriately respond to risks or concerns about people's welfare.

There were systems in place to ensure that any learning from incidents was shared with staff to promote

improvement.

Staff had received training in infection control and understood the steps needed to maintain good practice in cleanliness and hygiene.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.