Helping Hands Southend on Sea

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

Suitable arrangements were in place to ensure staff were appropriately trained and newly appointed staff received an induction, including shadowing experienced staff. Staff felt valued and supported and received supervision. Appropriate arrangements were in place to ensure people received enough food and drink to meet their needs. People received ongoing healthcare support as needed. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and those acting on their behalf told us their care needs were met and they were treated with care and kindness. Staff had a good rapport and relationship with the people they supported.

People's care and support needs were documented, and staff had a good understanding and knowledge of these and the care to be delivered. People were confident any concerns raised would be listened to and acted upon. People told us the service was well-led and managed. Quality assurance arrangements enabled the provider to monitor the quality of the service provided.