Sister Dorothy Healthcare

People's care needs were assessed and planned to support their needs safely. Staff had received safeguarding training and knew how to report any concerns. Safe recruitment systems were in place to ensure suitable staff were employed. People told us they were supported by regular staff. Systems were in place to support people with their prescribed medicines. Infection control processes were in place and staff had access to personal protective equipment (PPE) which they used when supporting people.

People were support by staff who were well trained. Newly appointed staff received an induction and on- going training and supervision to develop their skills and knowledge.

People spoke positively about the kind, caring attitude of staff and were satisfied with the care and support they received. Staff treated people with dignity and respect and people's independence was promoted.

Care plans were person centred, detailing people's preferences and how they liked to be supported. People were consulted over their care and support needs and were supported to have maximum choice and control of their lives. Staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service was well led. The registered manager had systems in place to monitor the quality and safety of the service.

We have made a recommendation about staff recruitment.