Top Option Healthcare Limited
- Home care
- Dementia care
- Registered since 2021
- Central Southend-on-Sea, Southend-on-Sea, East of England
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Its last inspection improved it from Requires improvement to Good.
20 months
since the latest rating was published.
33 of 40
rated home care services in Southend-on-Sea are rated Good, like this one.
Top Option Healthcare Limited: inspection record
Rated Good in February 2025, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- RI Choices Healthcare Limited Requires improvement, 0.1 miles away
- G Sister Dorothy Healthcare Good, 0.1 miles away
- RI Golden Keys Care Agency Ltd Requires improvement, 0.1 miles away
- – D&S Home Care and Supported Living Not yet rated, 0.2 miles away
- – Alpha Health & Care Services Limited No overall rating, 0.3 miles away
What inspectors found
From the Care Quality Commission's assessment published 26 February 2025 (assessment visit 3 February 2025). Quoted under the Open Government Licence.
Top Option Healthcare Limited provides personal care and support to people who require assistance in their own home. This service is a domiciliary care agency. At the time of our assessment 10 people were being supported by the service. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. We carried out our on-site responsive assessment on 05 February 2025, offsite activity started on 1 February 2025 and ended on 7 February 2025. The assessment was completed to follow up on the last assessment to see if improvements had been made. We found the service had made improvements and are no longer in breach of regulations. The registered manager now had systems in place to monitor the service, which provided good oversight to monitor and improve outcomes for people. This assessment was announced.
- Safe Good
- Effective Good
- Well-led Good
Read the rest of CQC's summary
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Nonhlanhla Mkhize
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Children 0-18 years, Dementia, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 26 October 2022. Latest assessment published 26 February 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Top Option Healthcare Limited
- Ownership type
- Organisation
- Companies House number
- 12674968 (opens Companies House)
Getting help from Southend-on-Sea City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Southend-on-Sea City Council
- Ask for a care needs assessment
- Phone: 01702 215008 (choose option 5, then option 1)
- Support for carers
- Paying for care: Southend-on-Sea City Council
Checked on the council's website, November 2026.
Common questions
- Does Top Option Healthcare Limited provide nursing care?
- The Care Quality Commission's register does not list nursing care for Top Option Healthcare Limited.
- When was Top Option Healthcare Limited last inspected?
- The Care Quality Commission's latest rating for Top Option Healthcare Limited was published on 26 February 2025.
- Who runs Top Option Healthcare Limited?
- Top Option Healthcare Limited is run by Top Option Healthcare Limited.
- What is Top Option Healthcare Limited's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 26 February 2025.
Contact
- Phone
- 07765 170370
- Address
- 1 Glen Mews, Southend-on-sea, SS1 2FS Map (opens Google Maps)
Compare nearby
- RI Choices Healthcare Limited Requires improvement, 0.1 miles away
- G Sister Dorothy Healthcare Good, 0.1 miles away
- RI Golden Keys Care Agency Ltd Requires improvement, 0.1 miles away
- – D&S Home Care and Supported Living Not yet rated, 0.2 miles away
- – Alpha Health & Care Services Limited No overall rating, 0.3 miles away