Choices Healthcare Limited
- Home care
- Dementia care
- Registered since 2013
- Central Southend-on-Sea, Southend-on-Sea, East of England
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
8 ratings
First rated Good in 2015, most recently Requires improvement in March 2024.
3 years
since the latest rating was published.
5 of 40
rated home care services in Southend-on-Sea are rated Requires improvement, like this one.
Choices Healthcare Limited: inspection record
Rated Requires improvement in March 2024.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Sister Dorothy Healthcare (Good, 0.1 miles away) and Top Option Healthcare Limited (Good, 0.1 miles away).
Nearest home care services:
- G Sister Dorothy Healthcare Good, 0.1 miles away
- G Top Option Healthcare Limited Good, 0.1 miles away
- RI Golden Keys Care Agency Ltd Requires improvement, 0.2 miles away
- – Alpha Health & Care Services Limited No overall rating, 0.2 miles away
- – SureCare Southend Not yet rated, 0.2 miles away
What inspectors found
From the Care Quality Commission's assessment published 20 March 2024 (assessment visit 10 January 2024). Quoted under the Open Government Licence.
Choices Healthcare Limited is a domiciliary care agency providing personal care for people living in their own homes in the community. The service provides care to older people, those living with dementia, physical disabilities and sensory impairments. This assessment was undertaken remotely and started on 17 January 2024 and ended on 14 February 2024. At the time of this assessment 104 people were being supported with personal care at the service.
- Safe Good
- Caring No rating
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
The last rating for this service was requires improvement (published 15 February 2023) and there were breaches of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this assessment we found improvements had been made and the provider was no longer in breach of regulations.
We looked at 10 quality statements; Safeguarding; Involving people to manage risks; Safe and effective staffing; Infection prevention and control; Kindness, compassion and dignity; Listening to and involving people; Independence, choice and control; Equity in experiences and outcomes; Learning improvement and innovation and Governance management and sustainability.
-
Safe
Good
People felt safe and they were confident to raise any concerns. People and their relatives were involved in planning and reviewing their care and were regularly asked for feedback to help the management team improve the quality of the care provided.
-
Caring
No rating
People had experienced significant improvements in the service delivery since the previous inspection however, they still felt they were not always listened to regarding their call times being inconsistent from one day to next.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People told us staff were kind.
-
Responsive
Good
The provider was proactive in obtaining feedback from people and their relatives and had responded to feedback effectively and in a timely way.
-
Well-led
No rating
The registered manager operated a robust quality monitoring system to help them identify areas for improvement within the service. Significant improvements had been made since our previous inspection of this service in February 2023 and that lessons had been learned and shared with the staff team.
Questions to ask the service
- Caring was rated Requires improvement on 20 March 2024. Ask how staff protect dignity and how people are involved in decisions about their care.
- Well-led was rated Requires improvement on 20 March 2024. Ask about changes in management and what has changed since the report.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
Registration details
- Registered manager
- Nobuhle Nyathi
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, People who misuse drugs and alcohol, People with an eating disorder, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)8 inspection reports, latest 15 February 2023. Latest assessment published 20 March 2024; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Choices Healthcare Limited
- Ownership type
- Organisation
- Companies House number
- 08135218 (opens Companies House)
Choices Healthcare Limited runs 2 services, all in the East of England. 0 are rated Good or Outstanding and 2 are rated Requires improvement or Inadequate.
Other services run by Choices Healthcare Limited
- RI Choices Healthcare Ltd Suffolk Requires improvement. Home care, Suffolk
Getting help from Southend-on-Sea City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Southend-on-Sea City Council
- Ask for a care needs assessment
- Phone: 01702 215008 (choose option 5, then option 1)
- Support for carers
- Paying for care: Southend-on-Sea City Council
Checked on the council's website, November 2026.
Common questions
- Does Choices Healthcare Limited provide nursing care?
- The Care Quality Commission's register does not list nursing care for Choices Healthcare Limited.
- When was Choices Healthcare Limited last inspected?
- The Care Quality Commission's latest rating for Choices Healthcare Limited was published on 20 March 2024.
- Who runs Choices Healthcare Limited?
- Choices Healthcare Limited is run by Choices Healthcare Limited. It runs 2 services, all in the East of England.
- What is Choices Healthcare Limited's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 20 March 2024.
Contact
- Phone
- 01702 344355
- Address
- Unit 1-3 Montague Buildings, Southchurch Road, Southend-on-sea, SS1 2LR Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Sister Dorothy Healthcare (Good, 0.1 miles away) and Top Option Healthcare Limited (Good, 0.1 miles away).
Nearest home care services:
- G Sister Dorothy Healthcare Good, 0.1 miles away
- G Top Option Healthcare Limited Good, 0.1 miles away
- RI Golden Keys Care Agency Ltd Requires improvement, 0.2 miles away
- – Alpha Health & Care Services Limited No overall rating, 0.2 miles away
- – SureCare Southend Not yet rated, 0.2 miles away