Link Care Solutions

Staff training was not all up to date at the time of the inspection. The mandatory training was being reviewed by the manager to determine what was essential. People were supported to eat and drink, and their preferences were recorded. Staff were supported by spot checks and check ins with the manager.

People were treated with dignity and respect by staff. People told us that staff were kind and caring. Staff supported people well and encouraged them to maintain their independence where possible.

People's care plans were personalised, and further details were added when staff got to know people. Care notes demonstrated that staff knew people well and how they liked to be supported. People were supported with compassion at the end of their lives.

The provider did not have systems in place to ensure that information was kept up to date. The provider had not updated the Commission regarding their registered manager leaving the service. The office address had also changed which had only been partly updated with the Commission. Staff and people using the service gave positive feedback about the manager and management team.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. At the time of the inspection, the location did not care or support for anyone with a learning disability or an autistic person.