Excel Care Group
- Home care
- Dementia care
- Registered since 2021
- Tameside, North West
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
3 years
since the latest rating was published. A rating this old may not show how the service is today.
12 of 15
rated home care services in Tameside are rated Good, like this one.
Excel Care Group: inspection record
Rated Good in August 2023.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Shabach Health Care Ltd Tameside Good, 0.4 miles away
- RI Link Care Solutions Requires improvement, 0.7 miles away
- – Care in Our Hearts Ltd Not yet rated, 0.7 miles away
- – Caleendus Limited Not yet rated, 1.1 miles away
- G Creative Support - Tameside Extra Care Services Good, 1.1 miles away
About the service
From the Care Quality Commission's inspection report published 25 August 2023. Quoted under the Open Government Licence.
Excel Care Group is a domiciliary care agency providing personal care to people in their own homes. The service mainly provides support to people with end of life care. At the time of our inspection there were 42 people using the service.
What inspectors found
People and their relatives told us they felt safe when receiving care. The service had appropriate safeguarding policies in place and staff were supported to raise concerns, when necessary. Staff were recruited safely. Staff did not always record care visits. We have made a recommendation about this. Risk assessments did not always contain additional information to support staff.
Read the rest of CQC's summary
Staff felt supported by the registered manager and completed a combination of online and face to face training. Staff supported people to eat and drink, staff encouraged people with their fluid intakes. Staff supported people to access healthcare.
Staff supported people with kindness. People felt supported with dignity and respect. People and their families were involved in reviews about their care. Staff supported people to express their views. We received positive feedback about the kindness and caring nature of staff.
Care plans were not always personalised with additional information about the individual. Staff had good knowledge about people as individuals and had taken the time to get to know people, and their likes, better. St aff supported people and their families with compassion at the end of their lives. There was an appropriate complaints policy in place. People felt able to discuss any concerns with the registered manager.
The registered manager completed regular audits at the service which had recently been updated. The audit did not include an action plan however this was updated during the inspection. The service worked well with other professionals. People, their relatives and staff felt supported by the registered manager and were able to express their views.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Questions to ask the service
- Safe was rated Requires improvement on 25 August 2023. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- The last rating is 3 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
Registration details
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 25 August 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Excel Care Group Ltd
- Ownership type
- Organisation
- Companies House number
- 12816654 (opens Companies House)
Getting help from Tameside Metropolitan Borough Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Tameside Metropolitan Borough Council
- Ask for a care needs assessment
- Phone: 0161 342 5656, Monday to Wednesday 8.30am to 5pm, Thursday 8.30am to 4.30pm, Friday 8.30am to 4pm. Out-of-hours emergencies: 0161 342 2222
- Contact adult social care online
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Excel Care Group provide nursing care?
- The Care Quality Commission's register does not list nursing care for Excel Care Group.
- When was Excel Care Group last inspected?
- The Care Quality Commission's latest rating for Excel Care Group was published on 25 August 2023.
- Who runs Excel Care Group?
- Excel Care Group is run by Excel Care Group Ltd.
- What is Excel Care Group's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 25 August 2023.
Contact
- Phone
- 0161 711 1332
- Address
- 274 Manchester Road, Audenshaw, Manchester, M34 5GL Map (opens Google Maps)
Compare nearby
- G Shabach Health Care Ltd Tameside Good, 0.4 miles away
- RI Link Care Solutions Requires improvement, 0.7 miles away
- – Care in Our Hearts Ltd Not yet rated, 0.7 miles away
- – Caleendus Limited Not yet rated, 1.1 miles away
- G Creative Support - Tameside Extra Care Services Good, 1.1 miles away