Creative Support - Tameside Extra Care Services

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

Staff were aware of their responsibilities to safeguard people from abuse. Risks to people were identified and well managed. Safe systems of recruitment and medicines management were in place. Staff had received training and supervision about Covid-19, infection control and use of personal protective equipment (PPE).

Staff received the training and support they needed to carry out their roles effectively. People, and where appropriate those who were important to them, were involved in decisions about their care.

People were very positive about the staff who supported them. They had good relationships with the staff and said staff helped them feel less isolated. They said, "They [staff] are very special people and all are good and have warm hearts" and "For me, important people are my carers, my girls, they are thorough and detailed, and they do great job for me. They will do anything for me." Staff spoke very fondly of the people they supported and were positive about their work.

People received personalised care that took account of their needs, wishes and preferences. Support plans and risk assessments were person centred, and covered people's identified needs and preferences. Great importance was placed on what people could do for themselves and how staff could promote people's independence.

The registered manager understood their responsibilities and operated a variety of quality checks and audits to monitor quality in the service. Staff spoke very highly of the provider, registered manager and how the service was run and organised. They told us the new registered manager had made a positive difference and they felt supported.