SeeAbility - Kent Supported Living

People lived in their own separate homes and had their own tenancy agreement. Staff provided one to one support and were available 24 hours a day.

Right Support Staff supported people to have choice, control and independence. Staff focused on people's strengths. They developed and promoted what people could do and supported them to develop new skills, so they had a fulfilling and meaningful everyday life.

Staff supported people to take their medicines as prescribed by their doctors. Staff supported people to play an active role in maintaining their own health and wellbeing.

Right Care Care was person-centred and promoted people's dignity, privacy and human rights. People received kind and compassionate care. Staff understood and responded to their individual needs. People could

communicate with staff and understand information given to them because staff supported them consistently and understood their individual communication needs.

Staff understood how to protect people from poor care and abuse. The service worked with other agencies to do so. Staff had training on how to recognise and report abuse and they knew how to apply it.

People's care, treatment and support plans reflected their range of needs and this promoted their wellbeing and enjoyment of life. Some relatives did say they would like their 'loved one' to be involved in more meaningful activities.

Staff and people cooperated to assess risks people might face. Where appropriate, staff encouraged and enabled people to take positive risks.

Right culture Ethos, values, attitudes and behaviours of the manager and staff we spoke with ensured people using services lead confident, inclusive and empowered lives. Staff and the management team ensured that people were at the centre of the delivery of care. People were treated as individuals whose life and experiences were considered and factored into care planning.