Advanced Caring (Doncaster) Limited

People had choices about their living environment and made decisions about décor and how their properties were used.

Staff enabled people to access specialist health and social care support in the community. Staff supported people to make decisions following best practice in decision making.

Right Care People could communicate easily with staff as staff understood their individual communication styles.

Staff promoted equality and diversity in their support for people. They understood people's cultural needs and provided culturally appropriate care. People received kind and compassionate care from staff who respected people's privacy and dignity.

Staff understood how to protect people from abuse. The service worked well with other agencies to do so. Staff had training on how to recognise and report abuse and they knew how to apply it.

People could take part in activities and keep in touch with people who were important to them. They were supported to develop and maintain meaningful friendships and relationships in the wider community.

Right culture The service had enabled people and those important to them to work with staff to develop the service.

Feedback was regularly sought from people, although a small number of relatives told us they did not always feel engaged and were not familiar with the management of the service. The provider told us they were taking steps to address this.

Staff and managers ensured the quality and safety of the service had been fully assessed to ensure people were safe. Safe recruitment practices were followed. Staff knew and understood people well. People received good quality care, support and treatment because trained staff and specialists could meet their needs and wishes.