Clayfields Business Centre

At the time of the inspection, the location did not care or support for anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.

Right Support: People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care: People's care was personalised and enabled them to achieve good outcomes. Risks to people's safety were assessed and monitored and people had personalised risk assessments in place.

Right Culture: People were encouraged to share their views and develop and improve the service. The quality of support provided was evaluated regularly.

Staff received safeguarding training and understood their responsibilities to report potential safeguarding concerns to the registered manager. Risks to people's health, safety and wellbeing were assessed and formed part of a needs assessment. This information was used to develop care plans and guide staff on how to manage those risks. Systems were in place to ensure the safe recruitment of staff. This included references and Disclosure and Barring Service (DBS) checks. Staff received training in medicine administration and their competency was assessed. Only staff assessed as competent could support people with their medicines. Staff understood and followed safe infection control guidelines and knew how to minimise risks of infection.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

We received positive feedback from people about Clayfields Business Centre. People felt well cared for and looked after. The provider used audits to monitor and improve the quality and safety of care. Surveys were used to gather feedback from staff and people about the service. The results were analysed and used to make changes in response. The provider and staff worked with other health and social care professionals to improve people's outcomes, and ensure people received care and treatment that was relevant to their changing needs and circumstances.