Lifeways SIL Limited (North East)

People's experience of the service and what we found: The provider had systems in place to safeguard people from the risk of abuse. Staff told us they received training in safeguarding and would report anything of concern to the management team immediately.

Risks associated with people's care were identified and managed safely. People received their medicines as prescribed by staff who were competent in the safe handling of medicines.

The provider's recruitment system was robust and ensured suitable staff were employed. People and their relatives told us staff were available as required and were very supportive.

Accidents and incidents were recorded, and action was taken to mitigate future incidents.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff told us they received appropriate training which gave them the skills to carry out their role.

People and relatives were complimentary about the service they received, commenting that the management team were approachable, and the carers were kind and friendly.

Care plans were person centred and offered staff guidance about how to support people in line with their needs. Staff told us they were keen to ensure care and support was delivered in line with people's preferences.

The management team had an effective system in place to monitor the quality of the service. The registered manager was responsive to comments and feedback and used this to develop the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.