Life4ever H.C.S Ltd

People's needs were assessed and kept under review and reflected all aspects of people's care. People and family members contributed to the assessment process. People's health care needs were documented, and staff liaised with family members regarding people's health and wellbeing where required. Staff had the required experience, knowledge and training to meet people's needs, which was kept under review through ongoing assessment of their knowledge and competence.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Family members spoke of the kind and caring approach of staff. Family members said they were involved in decisions about their relative's care and their views were respected by staff. New staff were introduced to people and their family members by the registered manager before they started providing support and care.

People and their family members were involved in the development and reviewing of their care and support package, and the care packages were tailored to reflect people's preferences. Family members were aware of how to raise a concern. Family members told us they had no concerns about the service.

The providers systems and processes monitored the quality of the service being provided. People's views and that of family members were sought through surveys, which were analysed and used to identify where improvements were needed. A range of audits were undertaken to monitor the quality of care provided. Staff were supported through ongoing monitoring and good communication, which included regular staff meetings to support the delivery of good quality care. The registered manager had undertaken training to support staff's development and attain certifications in care.