Dynamic Care Services Ltd

People's experience of using this service: • People told us they felt safe receiving support from Dynamic care and that staff were kind, helpful, respectful and genuinely caring.

• People told us they had regular carers who arrived on time.

• People's files contained detailed risk assessments which were reviewed regularly.

• People and relatives told us they were involved in the care planning.

• The provider followed effective recruitment procedures.

• Staff received training appropriate to their role.

• There were safeguarding and whistleblowing policies and procedures in place.

• People were being supported daily to make choices and decisions about their care and support and to be as independent as possible.

• People's right to privacy and confidentiality was respected.

• People's individual and diverse needs had been identified before moving to the service and plans of care had been developed.

• Staff responded to changes in people's needs.

• When people needed referring to other health care professionals such as GP's or district nurses, staff understood their responsibility to ensure they passed the information onto relatives so that this was organised or they assisted the person to call themselves.

• Audits were completed and reviewed regularly.

• People, relatives and staff told us they had regular contact with the manager and that they were approachable and friendly.

• The registered manager demonstrated an open and positive approach to learning and development.