Leicester

People were supported by staff to take their medicines and to have a healthy and balanced diet where this was included in their package of care. People had access to health care services when needed and partnership working enabled effective outcomes for people.

Staff recruitment processes were followed. There were enough staff to support people. Systems were in place to ensure staff were fully trained to meet people's needs and protect them from avoidable harm. Staff had completed safeguarding training, recognised the signs of abuse and knew how to report concerns of potential abuse or poor practice.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People's consent was gained by staff before care was provided. Decisions made about how people wished to be cared for were recorded in their care plans.

People received person centred care. People and their relatives were involved in the development of their care plans. These were personalised, reviewed and updated as people's needs and wishes changed. People were supported by the same reliable, kind and caring staff who they trusted. This promoted consistency and continuity of care. Staff promoted people's independence and respected their rights, privacy and dignity. Staff knew people well and respected their lifestyle choices, cultural diversity and what was important to them.

The registered manager and provider were aware of their responsibilities in meeting their legal obligations. The registered manager kept their knowledge up to date and had maintained their professional registration. They had developed links with the local authority and worked in partnership with health and social care professionals.

Systems were in place to monitor and improve the quality and safety of the service provided. The quality of care people received was monitored. People's views about the service were sought regularly. Staff were supported, supervised and their training was kept up to date to provide safe care. Everyone we spoke with

told us the registered manager was approachable and they were confident concerns would be addressed.