Faithful Care (UK) Limited

People were provided with care in line with best practice guidelines in relation to prevention and control of infection including those associated with COVID-19.

Staff received support, training and supervisions which enabled them to undertake their roles. People received the support they required to meet their dietary needs and eat healthily. People were supported to access health services when required. People's needs were met. People consented to care and treatment.

People and their relatives were involved in planning for their care. People's care plans reflected their individual needs and were updated regularly which enabled staff to deliver appropriate care. People and their relatives knew how to make a complaint if they were unhappy with any aspect of their care. Concerns were resolved in a timely manner. People's communication needs were met. Staff promoted people's independence and supported them to make choices about their daily living.

People and their relatives were positive about the care and support provided. Comments included, "I am happy with the care" and "Staff are helpful and friendly." People had developed meaningful and positive relationships with staff who provided their care. People were treated with respect and staff maintained people's dignity, confidentiality and privacy. People consented to the care provided.

Checks and audits were carried out on the quality of care and shortcomings were addressed. People, staff

and relatives were encouraged to share their views of the service and felt valued. The provider encouraged a culture of learning lessons when things went wrong. The registered manager and provider worked in partnership with other health professionals and agencies to ensure people received care suitable to their needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.