Ashling Homes Healthcare Ltd

Ashling Homes Healthcare Ltd is a domiciliary care agency providing care and support to ten people living in their own homes. At the time of the inspection ten people using the service were receiving personal care. Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People received a service that was safe to use and for staff to work in. Enough appropriately recruited and trained staff supported people to live in a safe way and enjoy their lives. Risks to people and staff were assessed and monitored. Complaints, concerns, accidents, incidents and safeguarding issues were reported, investigated, recorded and resolved. Medicines were safely administered, by trained staff.

There was transparent management and leadership with an honest, open and positive culture. The provider had a vision and values that were clearly defined, and staff understood and followed them. Staff were made aware of their responsibilities and accountability and prepared to take responsibility and report any concerns they may have. Service quality was reviewed, and changes made to improve people's care and support. This was in a way that best suited people. There were well-established working partnerships that promoted people's participation and reduced their social isolation. Registration requirements were met.