Care Quality Services North East
- Home care
- Dementia care
- Registered since 2021
- Central Sunderland, Sunderland, North East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Rated Good at every inspection since 2020.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
30 of 32
rated home care services in Sunderland are rated Good, like this one.
Care Quality Services North East: inspection record
Rated Good in August 2022.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Rainbow Trust Childrens Charity 1 Good, less than 0.1 miles away
- G Housing 21 - Keelboat Lodge Good, 0.4 miles away
- – Step in Care Limited – (Sunderland) Not yet rated, 0.4 miles away
- – Include 'In' Autism No overall rating, 0.5 miles away
- G Seafarers Way Good, 0.6 miles away
About the service
From the Care Quality Commission's inspection report published 3 August 2022. Quoted under the Open Government Licence.
Allied Health-Services LTD Durham is a domiciliary care agency providing personal care to people in their own home. The service provides support to people, including children, with physical disabilities, sensory impairments and mental health support needs. At the time of our inspection there were 11 people using the service.
Read the rest of CQC's summary
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
People were happy with the support they received and spoke positively about staff. Relatives said staff were caring and kind. People were supported to express their views on the service.
Read the rest of CQC's summary
Risks to people were assessed and action taken to keep them safe. Medicines were safely managed. Staffing levels were monitored to ensure people received safe and consistent support. The provider had effective infection prevention and control systems in place.
Staff received regular training, supervision and appraisal. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. The policies and systems in the service supported this practice. Staff worked effectively with external professionals to ensure people received the support they wanted and needed.
Support was personalised and based on people's assessed needs and preferences. Systems ensured staff were informed of any changes in people's needs or choices. Staff were effective at communicating with people and helping them make their voice heard.
Systems were in place to monitor and improve standards at the service. Feedback was sought and valued. The provider promoted continuous learning and development.
Questions to ask the service
- The last rating is 4 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Mariam Bibi
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Children 0-18 years, Dementia, Mental Health, Older People, Physical Disability, Sensory Impairment, Whole Population, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 3 August 2022. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Care Quality Services LimitedBrand: Cera Care
- Ownership type
- Organisation
- Companies House number
- 11696513 (opens Companies House)
Care Quality Services Limited runs 21 services in England, 2 of them in the North East. 16 are rated Good or Outstanding, 1 is rated Requires improvement or Inadequate and 4 have no rating yet.
Other services run by Care Quality Services Limited
- O Cambrian Green Court Outstanding. Home care, South Gloucestershire, South West
- G Care Quality Services Brighton and Hove Good. Home care, Brighton and Hove, South East
- G Care Quality Services Bristol Good. Home care, Bristol, South West
- G Care Quality Services Colchester Good. Home care, Essex, East of England
Getting help from Sunderland City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Sunderland City Council
- Ask for a care needs assessment
- Phone: 0191 520 5552, Monday to Friday 8.30am to 5pm
- Contact adult social care online
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Care Quality Services North East provide nursing care?
- The Care Quality Commission's register does not list nursing care for Care Quality Services North East.
- When was Care Quality Services North East last inspected?
- The Care Quality Commission's latest rating for Care Quality Services North East was published on 3 August 2022.
- Who runs Care Quality Services North East?
- Care Quality Services North East is run by Care Quality Services Limited. It runs 21 services in England, 2 of them in the North East.
- What is Care Quality Services North East's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 3 August 2022.
Contact
- Address
- 1P, Bizspace, North Sands Business Centre, Liberty Way, Sunderland, SR6 0QA Map (opens Google Maps)
Compare nearby
- G Rainbow Trust Childrens Charity 1 Good, less than 0.1 miles away
- G Housing 21 - Keelboat Lodge Good, 0.4 miles away
- – Step in Care Limited – (Sunderland) Not yet rated, 0.4 miles away
- – Include 'In' Autism No overall rating, 0.5 miles away
- G Seafarers Way Good, 0.6 miles away