Real Life Options - South Tyneside

Right Care ● Staff had the right skills and experience to help people live the life they wanted. Staff were given the time to understand people's differing needs and levels of independence. ● People got on well with each other, and staff. People were protected from the risk of social isolation, having strong bonds with people they lived with and accessing the community much more following the pandemic. ● Staff communicated well with people, using body language, picture cards and other means. ● People achieved their goals. Support plans and risk assessments were person-centred and detailed. ● Staff worked well with external professionals to keep people safe. They had regular training on safeguarding and how to report concerns. The provider had additional oversight of incidents and accidents to ensure lessons could be learned.

Right culture ● The culture of the service was in line with the key principles of guidance such as Right Support, Right Care, Right Culture and STOMP. The registered manager led the service well. They were not on site full time as they were also leading another nearby service, but people received a consistency of support. Staff knew their roles well.

● There were good levels of staff continuity and a team approach in place to support people. People and those who knew them best were involved in decisions about their care.