Amna Care Domiciliary Ltd

Not everyone who used the service received personal care. The Care Quality Commission only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of inspection 84 people were in receipt of the service.

People told us they were happy and felt safe with the care they received from staff. The provider had procedures in place to protect people from abuse. Assessments had been completed and reviewed to make sure people and the environment were safe. People's medicines were managed safely. New staff were recruited safely, and enough staff were employed to support people. The provider had infection control processes in place and staff had access to adequate amounts of gloves and aprons.

People's needs were fully assessed before they received their package of care. People received care from staff who were experienced and who received regular refresher training to support them in their role.

Staff received regular supervision sessions to support them in their role. Staff supported people to eat and drink enough to maintain a healthy lifestyle. Where necessary staff referred people to their GP, and other medical professionals to make sure people were supported to remain well.

Staff cared for people with a great level of care and respect. They supported and encouraged people to be as independent as possible. Staff knew the people they cared for well.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People received care which was centred around not only people's needs, but also their wishes. Care plans were reviewed on a regular basis and where necessary changes to people's care was made. The provider had a complaints policy in place and any complaints had been handled in line with their policy.

The registered manager and all staff had a good understanding of their roles and responsibilities. People, their relatives and staff told us the service was well-led and spoke well of the registered manager, stating they were good at their job, they always listened and were 'part of the gang.' Staff told us they felt valued and supported.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection The last rating for this service was good (published 15 August 2017).