North Haven Care and Support Ltd

Staff had the appropriate skills, experience and training to care for people safely. Prior to any care packages commencing, detailed assessments were completed to ensure the service could meet the people's need. People were supported to maintain a good diet. Staff worked with other agencies to ensure people had access to services to support their health, including their GP, district nurses and occupational therapists.

People and their relatives were very complimentary regarding the level of care and compassion staff demonstrated for people. Staff cared for people in the way people wished to be cared for. People's needs were reviewed when a change in support was identified. Any complaints received were actioned and where necessary, changes made.

The service was well-led. All professional feedback was very positive about how the service was run and the vast majority of feedback from, people, staff and relatives was also positive regarding the management of the service. The registered manager completed a number of quality checks to make sure people received good care. The provider is currently in the process of employing additional office staff to further improve the quality and running of the service.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.