Visiting Angels North Yorkshire and West
- Home care
- Registered since 2021
- Harrogate, North Yorkshire, Yorkshire and the Humber
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Its last inspection improved it from Requires improvement to Good.
19 months
since the latest rating was published.
110 of 126
rated home care services in North Yorkshire are rated Good, like this one.
Visiting Angels North Yorkshire and West: inspection record
Rated Good in March 2025, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- – Right at Home Harrogate Not yet rated, 0.1 miles away
- G Caremark (Harrogate) Good, 0.1 miles away
- G Sova Healthcare Harrogate Good, 0.2 miles away
- G HARA Intermediate Care service Good, 0.2 miles away
- G St Margarets Homecare Limited Harrogate Good, 0.3 miles away
What inspectors found
From the Care Quality Commission's assessment published 14 March 2025 (assessment visit 20 December 2024). Quoted under the Open Government Licence.
Date of Assessment: 19 February to 27 February 2025. The service is a care at home service. The provider was previously in breach of the legal regulations in relation to safe care and treatment and good governance. Improvements were found at this inspection and the provider was no longer in breach of these regulations. Staff understood their safeguarding responsibilities and were confident if they raised any concerns they would be dealt with promptly. Systems were in place to ensure any accidents or incidents were recorded and appropriate action was taken. Risks to individuals and staff were identified and well managed. All required checks had been undertaken prior to people commencing employment at the service. Staff received the induction, training and support they needed to carry out their roles effectively. There were sufficient staff deployed to meet people’s needs. Medicines were managed and administered safely. People’s needs were assessed and person-centred support plans and risk assessments were in place to guide staff. People’s health conditions were well documented and their capacity to consent was identified, documented and respected. Managers and staff knew people well, and respected and treated people as individuals. Staff placed great importance on ensuring people’s independence was promoted and maintained. Staff told us they felt valued and listened to. A staff member said, “If I have a problem they [managers] are always there.” Staff involved people in decisions about their care. There was an appropriate system in place to manage any complaints or concerns. The provider and registered manager worked closely together. They had a shared commitment to providing responsive person-centred care and support. There was a range of quality monitoring, auditing and oversight in place. Staff spoke very positively about the registered manager and provider and told us they were approachable and easy to contact.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last inspection we rated this key question requires improvement. At this inspection the rating has changed to good. This meant people were safe and protected from avoidable harm.
The provider was previously in breach of the legal regulation in relation to safe care and treatment. Improvements were found at this inspection and the provider was no longer in breach of this regulation.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last inspection we rated this key question requires improvement. At this inspection the rating has changed to good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last inspection we rated this key question good. At this inspection the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs. At our last inspection we rated this key question good. At this inspection the rating has remained good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last inspection we rated this key question requires improvement. At this inspection the rating has changed to good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
The provider was previously in breach of the legal regulation in relation to good governance. Improvements were found at this inspection and the provider was no longer in breach of this regulation.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Older People, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 24 June 2022. Latest assessment published 14 March 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Buttercup Home Care Ltd
- Ownership type
- Organisation
- Companies House number
- 12813635 (opens Companies House)
Getting help from North Yorkshire Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at North Yorkshire Council
- Ask for a care needs assessment
- Phone: 0300 131 2131, Monday, Tuesday and Thursday 9am to 5pm, Wednesday 9.30am to 5pm, Friday 9am to 4.30pm
- Support for carers
- Paying for care: North Yorkshire Council
Checked on the council's website, November 2026.
Common questions
- Does Visiting Angels North Yorkshire and West provide nursing care?
- The Care Quality Commission's register does not list nursing care for Visiting Angels North Yorkshire and West.
- When was Visiting Angels North Yorkshire and West last inspected?
- The Care Quality Commission's latest rating for Visiting Angels North Yorkshire and West was published on 14 March 2025.
- Who runs Visiting Angels North Yorkshire and West?
- Visiting Angels North Yorkshire and West is run by Buttercup Home Care Ltd.
- What is Visiting Angels North Yorkshire and West's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 14 March 2025.
Contact
- Phone
- 01423 608209
- Address
- 56-58, Kings Road, Harrogate, HG1 5JR Map (opens Google Maps)
Compare nearby
- – Right at Home Harrogate Not yet rated, 0.1 miles away
- G Caremark (Harrogate) Good, 0.1 miles away
- G Sova Healthcare Harrogate Good, 0.2 miles away
- G HARA Intermediate Care service Good, 0.2 miles away
- G St Margarets Homecare Limited Harrogate Good, 0.3 miles away