Sova Healthcare Harrogate

Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People's safety was supported, they felt safe with their care staff. Staff were aware of risks to people and how to reduce these. People were supported to take their medicines as prescribed.

People were involved in developing their care plans and ensuring their care was appropriate to their needs. Staff were well supported; they had the knowledge and skills to provide effective care. Staff worked effectively as a team and with healthcare professionals to enable people to live healthier lives and make healthy nutritional choices.

People were supported to have maximum control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Care plans contained information to guide staff in providing person-centred care. People's care visits were organised flexibly to meet their needs. People and their relatives were in regular contact with the registered manager, which meant early action could be taken to address minor issues.

The provider's value base of person-centred, empowering care was reflected in the care people received. Staff shared these values and were motivated to deliver high quality care. The registered manager was developing their quality assurance systems to capture themes and areas for improvement as the service grew.