Pathways Supported Living (IntegraCare)

Services for people with learning disabilities and or autism are supported The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the serviced receive planned and co-ordinated person-centred support that was appropriate and inclusive for them.

People participated fully with the local community. They had access to a variety of activities which enhanced their outlook, motivation and sense of purpose. People told us they could raise any concerns with the manager and be confident they would deal with them professionally. People's wishes at the end of life were explored and planned for in exceptional detail.

Staff demonstrated effective skills in communication and behavioural support strategies. Staffing levels were adjusted on a daily basis to suit the needs and choices of people living at the service. Peoples needs were assessed holistically and modelled on best practice, considering individualised approaches to deliver the best outcomes for people.

Feedback from health professionals about the management team was extremely positive. There was a clear leadership structure, focused on supporting people to develop strategies to rehabilitate and reach their true potential in life. Staff were focused and inspired to achieve the aims of the service, for people to live as independently as they could whilst championing their rights for equal opportunities. The management team considered staff well-being and supported them both personally and professionally. Quality assurance processes demonstrated continual improvement and initiatives to reassess and continuously improve the services for people. People were empowered to have their say and be at the centre of all decisions involving them.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff cared about the people they were supporting and respected their wishes.

Staff knew how to safeguard people from harm and abuse. Medicines were managed in line with best practice guidelines. Staff received comprehensive training and regular supervisions to support their professional development. Recruitment procedures were robust, and people were involved in this process.