Caremark (Harrogate)

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

Safe recruitment processes were in place and followed. New staff completed a thorough induction and all staff had received regular and appropriate training.

Improvements had been made with regards to medicine management and people told us they received their medicines as prescribed. Directions in relation to topical medicines, such as creams was not always thoroughly recorded. The registered manager took action to address this.

Staff had received safeguarding training and were aware of when to report any concerns. Accidents and incidents were recorded, and audits were in place and used to identify any themes or trends.

People told us staff were kind, caring and made them feel safe. Consent to care and support was recorded and people were encouraged and supported to make their own decisions.

Staff worked in partnership with other professionals to ensure people received the care and support they needed. Professionals reported an improvement in communication and engagement since the last inspection.

The provider had developed thorough systems and processes to monitor and improve the service. These had only been completed for the month of December and required further embedding into the service.

People, relatives and staff spoke positively of the registered manager and provider and the open, positive culture that had been created. The management team regularly engaged with people and listened and took action to address any feedback or concerns shared.