Positive Support For You CIC

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

Right Care ● The service had enough appropriately skilled staff to meet people's needs. People were safe and protected from social isolation. They followed their own interests at their own pace. ● Staff understood people's individual ways of communicating such as using body language or sounds. ● People's support plans and risk assessments reflected their preferences and needs. ● People received kind, patient and compassionate care. Staff respected people's privacy and dignity. ● Staff worked well with other agencies to protect people from risks. Staff had relevant training on

safeguarding and how to recognise and report abuse.

Right culture ● People were supported to lead empowered lives. The ethos, values, attitudes and behaviours of the management and staff were in line with the key principles of guidance such as Right Support, Right Care, Right Culture and STOMP (Stopping over medication of people with a learning disability, autism, or both). Staff felt well supported by the provider and could raise any issues. ● Audits and analysis of core information took place regularly and contributed to improvements in practice and outcomes for people. ● People and those important to them were involved in planning their care. Care plans were reviewed regularly. ● Staff knew people extremely well and were responsive to their support needs.