Age UK - Northumberland
- Home care
- Dementia care
- Registered since 2010
- Ashington, Northumberland, North East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
4 ratings
Its last inspection improved it from Requires improvement to Good.
7 years
since the latest rating was published. A rating this old may not show how the service is today.
24 of 32
rated home care services in Northumberland are rated Good, like this one.
Age UK - Northumberland: inspection record
Rated Good in September 2019, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Cavendish Homecare Ltd Good, 0.3 miles away
- G Forget me not homecare services ltd Good, 0.6 miles away
- – ISSAC No overall rating, 0.6 miles away
- G Positive Support For You CIC Good, 0.6 miles away
- G Sphere Specialist Healthcare Good, 1.1 miles away
About the service
From the Care Quality Commission's inspection report published 4 September 2019. Quoted under the Open Government Licence.
Age UK is a domiciliary care agency providing personal care to people in their own homes. At the time of inspection, the service was supporting 651 people. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
People and their relatives told us they were happy with the service, with the majority saying they could not think of anything the service could improve. Where a small number of people had concerns about changes to regular staff they had raised this with the provider who did their best to accommodate people's preferences.
Read the rest of CQC's summary
At our last inspection we found gaps in records relating to recruitment, the Mental Capacity Act (MCA), training and complaints. At this inspection we found significant improvements had been made in record keeping in all these areas.
There were safe systems in place for the administration of medicines, and staff received training specific to people's health related needs before providing care to them. Individual risks to people were assessed and staff were provided with guidance about how to keep people safe. Staff received regular training and supervision and had a named supervisor to support them.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
We received multiple positive comments about the friendliness, kindness and professionalism of staff.
A new registered manager had been appointed since the last inspection who had a clear vision for the service. New quality systems had been introduced which provided clear performance related information.
Questions to ask the service
- The last rating is 7 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Deborah Davies
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)6 inspection reports, latest 4 September 2019. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Age UK NorthumberlandBrand: Age UK
- Ownership type
- Organisation
- Charity number
- 1072394
Getting help from Northumberland County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Northumberland County Council
- Ask for a care needs assessment
- Phone: 01670 536 400
- Support for carers
- Paying for care: Northumberland County Council
Checked on the council's website, November 2026.
Common questions
- Does Age UK - Northumberland provide nursing care?
- The Care Quality Commission's register does not list nursing care for Age UK - Northumberland.
- When was Age UK - Northumberland last inspected?
- The Care Quality Commission's latest rating for Age UK - Northumberland was published on 4 September 2019.
- Who runs Age UK - Northumberland?
- Age UK - Northumberland is run by Age UK Northumberland.
- What is Age UK - Northumberland's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 4 September 2019.
Contact
- Phone
- 01670 784800
- Address
- The Round House, Lintonville Parkway, Ashington, NE63 9JZ Map (opens Google Maps)
Compare nearby
- G Cavendish Homecare Ltd Good, 0.3 miles away
- G Forget me not homecare services ltd Good, 0.6 miles away
- – ISSAC No overall rating, 0.6 miles away
- G Positive Support For You CIC Good, 0.6 miles away
- G Sphere Specialist Healthcare Good, 1.1 miles away