Sally and Sarah
- Home care
- Dementia care
- Registered since 2013
- Central Stockton-on-Tees, Stockton-on-Tees, North East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
4 ratings
First rated Good in 2015, most recently Good in August 2023.
3 years
since the latest rating was published. A rating this old may not show how the service is today.
26 of 27
rated home care services in Stockton-on-Tees are rated Good, like this one.
Sally and Sarah: inspection record
Rated Good in August 2023.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Creative Support - Durham Services Good, less than 0.1 miles away
- – Creative Support - Teesside Services No overall rating, less than 0.1 miles away
- G Real Life Options - Teesside and Redcar Outreach and Supported Living Good, less than 0.1 miles away
- G Real Life Options- Hartlepool Good, less than 0.1 miles away
- G Avalon Teesside Services Good, 0.3 miles away
About the service
From the Care Quality Commission's inspection report published 26 August 2023. Quoted under the Open Government Licence.
Sally and Sarah is a domiciliary care agency. The service provides personal care to adults living in their own houses and flats in the community. At the time of our inspection 11 people were using the service.
What inspectors found
People and relatives were happy with the care and support provided. One relative said, "I selected them because they are a small and caring company. The benefit is that we see the same carers. Even when they are off, we have always managed, and they have never let us down."
Read the rest of CQC's summary
People were supported by a regular team of staff. Staff were recruited safely. The registered manager ensured staff had the appropriate skills and experience to support people safely.
The provider had systems in place to ensure people were protected from abuse and harm. Staff had completed safeguarding training. Individual and environmental risks were identified and mitigated against. Systems were in place to ensure people would continue to receive support in the event of an emergency. Medicines were managed safely. People's medicine support needs were assessed, enabling people to remain independent.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
The registered manager constantly reflected on the care and support provided. Information was reviewed with lessons learnt cascaded to staff.
An effective quality assurance process to monitor the quality and safety of the service was in place. The provider had an ethos to ensure people received the best care possible. Staff told us they felt supported by the management team. People, relatives and staff were encouraged to offer feedback.
Questions to ask the service
- The last rating is 3 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Sarah Mclain
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Older People, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)5 inspection reports, latest 26 August 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Sally and Sarah Care Limited
- Ownership type
- Organisation
- Companies House number
- 08724549 (opens Companies House)
Getting help from Stockton-on-Tees Borough Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Stockton-on-Tees Borough Council
- Ask for a care needs assessment
- Phone: 01642 527764
- Contact adult social care online
- Support for carers
- Paying for care: Stockton-on-Tees Borough Council
Checked on the council's website, November 2026.
Common questions
- Does Sally and Sarah provide nursing care?
- The Care Quality Commission's register does not list nursing care for Sally and Sarah.
- When was Sally and Sarah last inspected?
- The Care Quality Commission's latest rating for Sally and Sarah was published on 26 August 2023.
- Who runs Sally and Sarah?
- Sally and Sarah is run by Sally and Sarah Care Limited.
- What is Sally and Sarah's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 26 August 2023.
Contact
- Phone
- 01642 608070
- Address
- 3 Innovation Court, Yarm Road, Stockton On Tees, TS18 3DA Map (opens Google Maps)
Compare nearby
- G Creative Support - Durham Services Good, less than 0.1 miles away
- – Creative Support - Teesside Services No overall rating, less than 0.1 miles away
- G Real Life Options - Teesside and Redcar Outreach and Supported Living Good, less than 0.1 miles away
- G Real Life Options- Hartlepool Good, less than 0.1 miles away
- G Avalon Teesside Services Good, 0.3 miles away