Real Life Options- Hartlepool

The care service had been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion.

Individual and environmental risks had been identified and mitigated. The provider had systems to learn from a range of information, analysing the information for trends to enable them to reduce future occurrences.

The provider followed safe recruitment processes to ensure suitable staff were employed. Training was designed around people's specific needs. The service supported staff with regular supervisions and appraisals. Staff understood their responsibilities in relation to protecting people from the risk of harm. People received their medicine as prescribed.

People had access to health care professionals when required and supported with any ongoing care and support needs. Information throughout the service was available in an appropriate format for people to understand the care and support they received. People were supported to take part in activities and encouraged to develop new interests.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People told us they were happy and appeared comfortable with their staff team. Staff knew people well and were knowledgeable about their backgrounds and care and support needs. The service had established partnerships with healthcare professionals to ensure people received joined up care. One healthcare professional told us the service was responsive to people's care needs.

The registered manager had a strong oversight of the service. The provider had a range of quality assurance systems to monitor the quality and safety of the service. People, relatives and staff were regularly asked to

provide feedback about the service.