United Response - Salford DCA

Right Care The care people received supported their needs and aspirations, was focused on their quality of life, and followed best practice. Staff understood how to protect people from poor care and abuse. Staff received training in how to identify abuse and report safeguarding concerns and worked with other agencies and professionals to ensure and maintain people's safety. The service had enough appropriately skilled staff to provide planned care and keep people safe. Staff understood people's cultural needs and promoted equality and diversity in their support for people. People received kind and compassionate care from staff who knew them well and how the wished to be supported. People could communicate with staff and understand information given to them because staff supported them consistently and understood their individual communication needs.

Right culture People were supported by staff who understood best practice in relation to the wide range of strengths, impairments or sensitivities people with a learning disability and/or autistic people may have. This meant people received compassionate and empowering care that was tailored to their needs. Staff ensured risks of a closed culture were minimised so that people received support based on transparency, respect and inclusivity. Staff evaluated the quality of support provided to people, involving the person, their families and other professionals through reviews, surveys and ongoing discussion. There were systems in place to monitor the quality and safety of the service and any learning was identified and acted on. Staff received enough support and supervision to carry out their roles effectively.