Carepoint Services Ltd (Brighton & Hove)

Staff received relevant training to help them meet people's needs. Staff were well supported by the registered manager and encouraged to continually learn and improve in their role. Regular checks were completed to make sure staff were carrying out their duties appropriately and to a high standard.

Where people needed this support, staff helped people to eat and drink enough and to take their prescribed medicines. Staff understood people's healthcare needs and how to recognise if their needs were changing. Appropriate support from health and social care professionals had been sought when needed.

People spoke positively about staff and were satisfied with the care and support they received. They told us that their care and support had been tailored to meet their needs and wishes. People told us that staff were kind and caring and treated them with respect. One person said, "They are very caring. Like they are friends to me."

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service was well-led. The registered manager and provider worked together to monitor and review the quality of service that people experienced. People told us they felt involved in their care and were able to give feedback. Staff were also encouraged to give their views to drive improvement in the service.

There were arrangements in place to make sure any accidents, incidents and complaints would be fully investigated and relevant agencies informed. All staff worked closely with health and social care professionals involved in people's care and acted on their recommendations to deliver care and support that met people's needs.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk