Bronte Care Services

Right Support Staff supported people within their own home, working with relatives to ensure they supported people to be involved in maintaining their own health and wellbeing where possible. Staff communicated with people in ways that met their needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care: People's needs were appropriately assessed before they started to receive support from the service. The service worked together with healthcare professionals and relatives to ensure people's needs could be met. People were supported with nutrition and hydration. Care was person-centred and promoted people's dignity, privacy and human rights. Staff understood how to protect people from poor care and abuse. Staff were appropriately trained on how to recognise and report abuse and they knew how to report safeguarding concerns. Relatives told us their love ones were safe when receiving care from the service. Care records contained risk assessments with clear guidance for staff to follow. Medicines were managed safely. Staff were recruited safely.

Right Culture: Relatives spoke positively about the management team and staff. People received good quality care, and support because appropriately trained staff could meet their needs and wishes. Staff understood people's needs in relation to their strengths, impairments or sensitivities. This enabled people to receive compassionate, sensitive and appropriate care that was tailored to their needs. Staff knew and understood people well and were responsive, supporting their aspirations to live a quality life of their choosing.