SureCare Chesterfield

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People's care needs were assessed and reviewed. Staff completed training to know how to care for people effectively. People enjoyed the food staff prepared. Staff knew and understood people's dietary requirements. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff were kind and caring. People and relatives praised the caring and inclusive nature of the service. People's privacy, dignity and independence were respected and promoted. People and relatives were actively involved in their care planning and delivery.

People received care that was responsive to their needs and preferences. People's communication needs were assessed and met.

People achieved good outcomes from their care. People, relatives and staff all spoke highly of the support they received from the management team. The registered manager, nominated individual, managing director and care co-ordinator all maintained daily oversight of people's care. The management team also took on caring roles, this ensured they built and maintained a close relationship with people and their relatives.