United Response - Spire DCA

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care: Medicines were managed safely, and we were assured that the provider had sufficient infection, prevention and control measures in place. People received care in a safe and consistent way and people's care plans detailed information on the monitoring and preventative actions staff were required to take to reduce risks which had been identified.

Right Culture: People were supported to maximise their independence and to pursue hobbies of interest to them. Staff felt valued and well supported by the management team. The registered manager understood their responsibilities and regularly reviewed the quality of the service through the audit systems in place.