Voyage (DCA) North Derbyshire

Where people were living in a shared supported living setting, this provided individual bedroom accommodation with ensuite facilities, along with shared communal spaces, such as kitchen, lounges, dining and garden areas. Dedicated staff sleep-in facilities and secure storage facilities for people's confidential personal information were also provided for use when needed, in accordance with people's agreed care needs.

Not everyone using the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene, mobility, health and nutrition. Where they do we also consider any wider social care provided.

There were effective arrangements for the assessment and delivery of peoples' care in line with nationally recognised standards and the law. People were supported to maintain or improve their health and nutrition; through timely consultation and information sharing with relevant external health professionals and care providers, when needed for people's care.

Staff were trained and supervised for their role. People were supported to have maximum control of their lives and staff supported them in the least restrictive way possible. The provider's related policies and systems supported this practice.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes through the promotion of choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

People received care from kind, caring staff who knew people well and how to communicate with them. Nationally recognised care values were promoted to ensure people's equality, rights and inclusion in

relation to their care and daily living arrangements.

People received timely, individualised care, which they were happy with. Arrangements for end of life care were effectively considered, to help ensure people's dignity, choice and comfort in any event.

The provider was meeting the accessible information standard, to enable people to understand and agree their care in accordance with their assessed needs. Complaints information and handling arrangements helped to ensure and inform any care or service improvements needed.

The service was well managed, led and regulatory requirements were being met. The registered manager and staff understood their role, responsibilities and legal requirements for people's care. The provider operated effective governance arrangements for the quality and safety of people's care. Effective management arrangements were established for communication, record keeping and information handling at the service. Relevant partnership working was ensured for people's care and daily living arrangements