Valleywood Care Limited

Processes were in place to protect people from avoidable harm. Risks to people had been assessed and improvements had been made in relations to risk assessments. Medicines were managed safely and care plans had improved to include clearer guidance about the support people required with medicines.

People were supported by staff who were experienced, trained and supervised. The provider planned to introduce more specialised training for certain staff roles. Some staff inductions needed to take place in a timelier way.

Staff treated people with dignity and respect and took account of their individual needs when providing care and support. Care plans were in place and included details about people's likes and preferences. These had all been re-written and were individualised. They had been developed in consultation with people and their relatives. The service worked well with other agencies to promote people's health and well-being.

Improvements had been made to ensure staff followed The Mental Capacity Act 2005 (MCA) People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

People told us the service was well-led, felt well supported overall and felt there had been improvements to the organisation. However, some staff felt that areas could be better managed within the supported living service. A new support living manager had been recruited and improvements had been made to the areas identified at the last inspection. The provider had systems in place to monitor the quality of the service and was aware where further improvements were required.

The provider had made improvements to ensure CQC were notified of incidents as legally required. Systems had been implemented to ensure the service learnt from any incidents or complaints and take action to develop the service further.