Bluebird Care (Cheshire East) Domiciliary Care Agency

There was an open, honest, caring and positive culture across the service and staff demonstrated a high value base. This was clearly led from the management team to all staff.

The service continued to promote people's individual and cultural needs. This included training to support staff in person-centred care and diversity and understanding so staff were aware of what high standards looked like.

The service worked extremely well in partnership with other organisations to ensure they followed the best practice. The registered manager took a person-centred approach to support people. This had resulted in exceptionally positive outcomes for people. Risk was managed well to keep people safe from harm.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Procedures were in place to record safeguarding concerns, accidents and incidents and take necessary action as required. People told us they had no concerns about their safety whilst in the care of staff supporting them.

The service had a complaints procedure which was made available to people and their family members. No complaints had been received since the last inspection. People told us they were happy with their service and had no complaints but knew the procedure should they need to.

The service used a variety of methods to assess and monitor the quality of the service. These included regular audits and satisfaction surveys to seek people's views about the service provided.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at the last inspection (and update) The last rating for this service was Good (published 25 November 2016).