Compassionate Healthcare Limited aka Scope House

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. We have made a recommendation in relation to systems in place to assess mental capacity, to ensure there is a consistent approach, fully in line with The Mental Capacity Act 2005 (MCA).

Staff were trained in safeguarding and knew how to recognise signs of abuse and the action they needed to take to report any concerns. There were enough staff to support people safely. People received their medication safely and as prescribed.

People's individual risks around their health and wellbeing were assessed and managed. Care plans were in place, however, aspects of record keeping would benefit from further person-centred information being included and being kept fully up to date.

Staff undertook training which supported them in their roles. People felt able to raise concerns and had information about how to make a complaint if necessary.

The service was well-led. The management team had a clear strategy for developing the service. They focused staff training and good communication to help provide quality care. Staff were well supported, and effective systems were in place to monitor the quality of the service. The provider sought people's feedback to help develop the service.