Sylvian Care Southampton
- Home care
- Dementia care
- Registered since 2021
- Crampmoor, Hampshire, South East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Its last inspection improved it from Requires improvement to Good.
11 months
since the latest rating was published.
166 of 205
rated home care services in Hampshire are rated Good, like this one.
Sylvian Care Southampton: inspection record
Rated Good in December 2025, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
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- G Invictus Complex Care Good, 0.1 miles away
- – The Armstrong Care Company Limited Not yet rated, 1.2 miles away
- – DMK Care and Support Ltd Not yet rated, 1.5 miles away
What inspectors found
From the Care Quality Commission's assessment published 2 December 2025 (assessment visit 29 October 2025). Quoted under the Open Government Licence.
Date of inspection: 06 November 2025 to 19 November 2025. Sylvian Care Southampton is a domiciliary care agency and provides personal care to people living in their own homes. CQC only inspects where people are receiving the regulated activity personal care. This is help with tasks related to personal hygiene and eating. At the time of this inspection 27 people were receiving support with personal care.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
We inspected to check if improvements had been made following our last inspection. The provider was previously in breach of the legal regulations in relation to the safe use of medicines, failing to ensure safeguarding systems were effective and good governance.
Improvements were found at this inspection and the provider was no longer in breach of these regulations.
People were supported to have choice and control and were involved in planning their care. Staff assessed and mitigated risks and care plans guided safe practice. Medicines were mostly managed safely, although there was scope for clearer care planning and recording in relation to the application of creams. Governance systems had improved, and the provider was keen to learn and to continue to improve the service. Complaints were acted on, however some records for complaints needed to be more robust. Staff knew people well and received appropriate training and support. There were enough staff to meet people's needs. Staff were kind and caring and had a good understanding of how to meet people’s needs. There was a system in place to enable people to express any concerns or complaints they may have with senior staff.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people were safe and protected from avoidable harm.
The provider was previously in breach of the legal regulations in relation to safe medicines and safeguarding. Improvements were found at this inspection, and the provider was no longer in breach of these regulations.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good.
This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
The provider was previously in breach of the legal regulation in relation to good governance. Improvements were found at this inspection, and the provider was no longer in breach of this regulation.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Ana-Alina Racila
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 24 May 2023. Latest assessment published 2 December 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- A&F Prime Care Ltd
- Ownership type
- Organisation
- Companies House number
- 11118373 (opens Companies House)
Getting help from Hampshire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Hampshire County Council
- Ask for a care needs assessment
- Phone: 0300 555 1386, Monday, Wednesday and Thursday 8.30am to 5pm, Tuesday 9.30am to 5pm, Friday 8.30am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: Hampshire County Council
Checked on the council's website, November 2026.
Common questions
- Does Sylvian Care Southampton provide nursing care?
- The Care Quality Commission's register does not list nursing care for Sylvian Care Southampton.
- When was Sylvian Care Southampton last inspected?
- The Care Quality Commission's latest rating for Sylvian Care Southampton was published on 2 December 2025.
- Who runs Sylvian Care Southampton?
- Sylvian Care Southampton is run by A&F Prime Care Ltd.
- What is Sylvian Care Southampton's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 2 December 2025.
Contact
- Phone
- 023 8001 7121
- Address
- Basepoint, Premier Way, Abbey Park Industrial Estate, Romsey, SO51 9AQ Map (opens Google Maps)
Compare nearby
- – Leeliam Limited Not yet rated, less than 0.1 miles away
- G Seremed Healthcare Good, less than 0.1 miles away
- G Invictus Complex Care Good, 0.1 miles away
- – The Armstrong Care Company Limited Not yet rated, 1.2 miles away
- – DMK Care and Support Ltd Not yet rated, 1.5 miles away