Invictus Complex Care

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection there were 15 people being supported with personal care by Invictus Complex Care.

Right Culture: The service was well led. The quality assurance systems to assess and monitor the service had been made more robust by the provider which had improved the registered manager's oversight of the service to ensure it was being managed safely and quality maintained. The provider was supporting people, relatives, professionals and staff to build up their trust and confidence in these changes. The provider was passionate about providing person-centred care and supporting people to achieve positive outcomes. They worked in partnership with other professionals to achieve this. Most staff we spoke to felt supported and listened to.

Right Support: The provider was able to demonstrate how they were meeting the underpinning principles of 'Right support, right care right culture.' People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. They supported people with complex health conditions and ensured staff were trained and competent which enabled people to be supported with positive risk taking.

Right Care: People were supported to make meaningful choices. There was an ethos of person-centred care and people's human rights were supported to be upheld. People were supported to lead inclusive and empowered lives. People had care plans in place which were person-centred.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk