Later Life Care Ltd

The monitoring and managing of medication was not robust to manage the errors being made which could put people at risk of harm.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. We have made a recommendation that the provider considers the legal requirements of the Mental Capacity Act with regards to decision making and authorisations for others to act on people's behalf.

Staff understood how to protect people from harm and discrimination. There were sufficient numbers of staff deployed to meet people's needs and ensure their safety.

When people first started receiving care the service ensured the staff were matched with similar interests and personalities to ensure good relationships were developed. This led to staff knowing people well and providing them with the care and support they needed in the way they preferred.

People who used the service and their relatives were pleased with the standard of care they received, and the support provided. One relative said, "Staff have time to sit and chat over a cup of tea and a game of scrabble. The staff keep me informed as to what is happening. It has been a very stressful time, but we are more relaxed now this company is involved. There is such good communication with the family as well as the care support given."

Staff received supervision and the support they needed and were very complimentary about the way the service was managed and how good the communication and involvement was from the registered manager.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or

autistic people. We considered this guidance as there were people using the service who have a learning disability and or who are autistic.