About with Friends

Right Support The service's values focused on people being supported to achieve their potential through dedicated and individualised care that met their needs; this was demonstrated throughout this performance review and assessment. People were included in all decisions about their care, and we saw many examples of where the service's support had helped people achieve better independence and wellbeing. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care People told us the service people received was exceptionally person-centred and achieved positive outcomes that met their needs. The service was forward-thinking, proactive, and dedicated with a focus on assisting people to be fully engaged members of their local community. Staff were kind, caring, motivational and supportive. People's dignity was maintained, and they were supported to be who they wanted to be. Feedback was sought from people and this was listened to and acted upon.

Right Culture The management team were described as supportive, nurturing, and accessible. They and the trustees had a good oversight of the service and systems were in place to monitor the quality of it to aid improvement and sustainability. The registered manager responded positively to the few minor shortfalls identified as part of this performance review and assessment and understood their regulatory responsibilities. Staff told us they worked well together as a team and felt valued. People said they would recommend the service due to its person-centred approach and the skills, values, and abilities of its staff.