Elite Care

We made a recommendation about implementing comprehensive quality monitoring systems.

We found parts of people's care plans contained detailed and person-centred information.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service did not always support this practice but the conversations we had with people who used the service and staff assured us people were being cared for in line with the principles of the Mental Capacity Act 2005.

We were assured that staff knew people's individual care needs well and any concerns we had were with the lack of information in people's care records. People and relatives also told us staff cared for people in a way which met their needs.

People were supported to maintain a healthy nutritional intake. Staff worked alongside other healthcare professionals to ensure people received consistent care and supported people to access other agencies where there were changes in their care needs.

People's medicines were managed in a safe way by staff who had been trained to administer medicines.

Staff understood their responsibilities in relation to safeguarding people from abuse and knew how to report any concerns.

There were safe practices in place in relation to staff recruitment and there were consistently enough staff to meet people's needs.

People were cared for by staff who were kind and took time to listen to people. People and their relatives were involved in the planning of their care and people's independence was promoted.

The provider asked people and their relatives for their views about the service they received, and the provider took action in response to the feedback. People and their relatives felt able to contact the service at

any time to raise a concern and felt any issues were dealt with appropriately.

People were happy with the service they received and were kept updated about any changes to the service.

Staff enjoyed their work and attended regular meetings. Staff felt supported in their work and received training relevant to their role and received regular supervision.