10 Wood Road

CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection, there were four people receiving personal care from the service.

Staff understood how to protect people from harm or discrimination. There were sufficient numbers of staff deployed to meet people's needs and ensure their safety. Risks to people were assessed and their safety was monitored and well managed. Safe recruitment processes were followed to make sure the right staff were employed. Infection prevention and control practices were followed to minimise the spread of infection, including those related to COVID-19.

People's needs and choices were assessed to make sure the service was right for them. Staff knew people well and provided them with the care and support they needed in a way they preferred. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff received the training, supervision and support they needed. Staff worked closely with other health care professionals to ensure people's needs were met holistically.

People were involved in decisions about their care and support. There was a clear focus on supporting people to maintain and develop their independence. All members of the staff team spoke of people with respect and empathy. Staff respected people's privacy, dignity and their right to confidentiality. People and family members were encouraged to express their views and opinions and make decisions about the care provided. Their feedback was very appreciative of the service.

People and their relatives had access to a complaint's procedure, if they wished to raise a concern. The registered manager carried out audits to check the quality and safety of the service. Spot checks were carried out to monitor staff performance. People were asked for their views and any suggestions were used to improve the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk