Cera - Yorkshire South & West

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats and specialist housing. It provides a service to older adults and younger disabled adults in the Rotherham, Doncaster, Barnsley and Wakefield areas. At the time of the inspection they were providing support to over 250 people.

The service had a registered manager in post at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

People's privacy and dignity was upheld, and the provider monitored this through a series of spot checks on care visits. People told us they found staff to have a warm and caring approach when carrying out care visits.

Medicines were managed safely and staff had received appropriate training in this area.

Risks were safely managed, and the provider had appropriate arrangements in place to respond to any safeguarding concerns.

People's care was regularly reviewed to ensure it met their needs, and changes were made where people required it so that they remained in as good health as possible.

The provider managed complaints well, and had systems in place to ensure it could learn from complaints where appropriate.

The provider had suitable arrangements in place for obtaining and acting in accordance with people's consent. Where people lacked the mental capacity to give consent to their care, the provider had reached best interest decisions.

People's nutrition and hydration was well managed, and staff had received a good standard of training

The provider had effective audit systems so that it could monitor and improve the care provided.

Staff told us they received a good level of support from managers within the service.

The five questions we ask about services and what we found