TLB24/7 Healthcare Ltd - DCA
- Home care
- Dementia care
- Registered since 2016
- Central Rotherham, Rotherham, Yorkshire and the Humber
Good
Rated on
Rating from the Care Quality Commission.
At a glance
4 ratings
Its last inspection improved it from Requires improvement to Good.
3 years
since the latest rating was published. A rating this old may not show how the service is today.
29 of 36
rated home care services in Rotherham are rated Good, like this one.
TLB24/7 Healthcare Ltd - DCA: inspection record
Rated Good in August 2023, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Care Assistance Good, 0.1 miles away
- – Helping Hands Rotherham Not yet rated, 0.1 miles away
- G Voyage (DCA) Rotherham Good, 0.1 miles away
- – We Care Rotherham Ltd (Head Office) Not yet rated, 0.2 miles away
- – Priority Choice Health Care Limited Not yet rated, 0.3 miles away
About the service
From the Care Quality Commission's inspection report published 2 August 2023. Quoted under the Open Government Licence.
TLB24/7 Healthcare Ltd is a domiciliary care agency and provides personal care to people living in their own homes. At the time of our inspection there were 161 people receiving care and support.
Read the rest of CQC's summary
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
What inspectors found
There were quality monitoring systems in place, which were effective. They had identified areas for improvements in documentation. For example, medicine management and recruitment. At the time of our inspection the provider was implementing new systems, staff training and competence checks to ensure new systems were embedded into practice.
Read the rest of CQC's summary
We have made a recommendation regarding governance systems.
People received safe care and support that met their needs. People were happy and felt safe. One person said, "I am quite happy with them [staff]. They are lovely, and I do mean that, and they will do anything for you. They are very friendly." Staff understood risk management and medication was given as prescribed. Staff received training and competency assessments.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff were aware of what actions to take to safeguard people from the risk of abuse. The registered manager kept a record of safeguarding concerns and monitored the outcome. Accidents and incidents were analysed and evidence to show what actions had been taken to mitigate future incidents.
People, relatives health care professionals spoke very highly of the management team and felt they were approachable, listened and resolved any issues immediately. Staff told us they worked well as a team and were supported.
Questions to ask the service
- The last rating is 3 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Ian Chiadzwa
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)4 inspection reports, latest 2 August 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- TLB 24/7 Healthcare Ltd
- Ownership type
- Organisation
- Companies House number
- 09565418 (opens Companies House)
TLB 24/7 Healthcare Ltd runs 2 services, all in Yorkshire and the Humber. 1 is rated Good or Outstanding and 1 has no rating yet.
Other services run by TLB 24/7 Healthcare Ltd
- – TLB 24/7 Healthcare Ltd Not yet rated. Home care, Leeds
Getting help from Rotherham Metropolitan Borough Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Rotherham Metropolitan Borough Council
- Ask for a care needs assessment
- Phone: 01709 822330
- Contact adult social care online
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does TLB24/7 Healthcare Ltd - DCA provide nursing care?
- The Care Quality Commission's register does not list nursing care for TLB24/7 Healthcare Ltd - DCA.
- When was TLB24/7 Healthcare Ltd - DCA last inspected?
- The Care Quality Commission's latest rating for TLB24/7 Healthcare Ltd - DCA was published on 2 August 2023.
- Who runs TLB24/7 Healthcare Ltd - DCA?
- TLB24/7 Healthcare Ltd - DCA is run by TLB 24/7 Healthcare Ltd. It runs 2 services, all in Yorkshire and the Humber.
- What is TLB24/7 Healthcare Ltd - DCA's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 2 August 2023.
Contact
- Phone
- 01709 366477
- Address
- 55-57 Moorgate Street, Rotherham, S60 2EY Map (opens Google Maps)
Compare nearby
- G Care Assistance Good, 0.1 miles away
- – Helping Hands Rotherham Not yet rated, 0.1 miles away
- G Voyage (DCA) Rotherham Good, 0.1 miles away
- – We Care Rotherham Ltd (Head Office) Not yet rated, 0.2 miles away
- – Priority Choice Health Care Limited Not yet rated, 0.3 miles away