Cera - Cumbria
- Home care
- Dementia care
- Registered since 2016
- Cumberland, North West
Good
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Rated Good at every inspection since 2017.
1 month
since the latest rating was published.
27 of 30
rated home care services in Cumberland are rated Good, like this one.
Cera - Cumbria: inspection record
Rated Good in September 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- – Centenary Close Not yet rated, 5.9 miles away
- G G Care Good, 6.2 miles away
- – CEL Homecare Maryport Not yet rated, 6.4 miles away
- G Jemcare Good, 6.4 miles away
- G Living For Life Cumbria Ltd Good, 6.4 miles away
What inspectors found
From the Care Quality Commission's assessment published 7 September 2026 (assessment visit 9 July 2026). Quoted under the Open Government Licence.
Date of assessment 28 and 29 July 2026.
Cera Cumbria is a domically home care agency registered to provide personal care for people living in their own homes.
At the time of our assessment 84 people received the regulated activity of personal care.
We assessed the quality statements from all key questions, safe, effective, caring, responsive and well led.
Overall people told us they felt safe and well supported by staff, they felt able to raise any concerns and were confident these would be responded to appropriately.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
Care plans were person centred and people and their families were involved in completing care planning and reviews.
Staff were trained in safeguarding and knew how to identify concerns and how to report them. Safeguarding concerns were shared with relevant agencies and were well documented.
The provider had good working relationships with other agencies.
Staff received appropriate training and induction programmes and had access to additional specific training if required.
Staff told us they felt supported by managers and received regular supervision and appraisals. They also had access to a range of additional resources such as wellbeing and reward schemes.
We found recording around people’s medication was not always consistent and guidance on as and when required medications needed improvement.
Risk assessments were not always completed for people, and this required a greater oversight from the management team.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Emily Toomey
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, People who misuse drugs and alcohol, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)3 inspection reports, latest 27 April 2021. Latest assessment published 7 September 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Cera Care Operations LimitedBrand: Cera Care
- Ownership type
- Organisation
- Companies House number
- 04320403 (opens Companies House)
Cera Care Operations Limited runs 18 services in England, 2 of them in the North West. 10 are rated Good or Outstanding, 1 is rated Requires improvement or Inadequate and 7 have no rating yet.
Other services run by Cera Care Operations Limited
- G Cera - Essex and Havering Good. Home care, Essex, East of England
- G Cera - King's Lynn Good. Home care, Norfolk, East of England
- G Cera - Lancashire Good. Home care, Lancashire
- G Cera - Norwich Good. Home care, Norfolk, East of England
Getting help from Cumberland Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Cumberland Council
- Ask for a care needs assessment
- Phone: 0300 373 3732, Monday to Thursday 9am to 5pm, Friday 9am to 4.30pm. Out-of-hours emergencies: 01228 273 800
- Contact adult social care online
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Cera - Cumbria provide nursing care?
- The Care Quality Commission's register does not list nursing care for Cera - Cumbria.
- When was Cera - Cumbria last inspected?
- The Care Quality Commission's latest rating for Cera - Cumbria was published on 7 September 2026.
- Who runs Cera - Cumbria?
- Cera - Cumbria is run by Cera Care Operations Limited. It runs 18 services in England, 2 of them in the North West.
- What is Cera - Cumbria's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 7 September 2026.
Contact
- Phone
- 01228 642327
- Address
- Unit 4b, Lakeland Business Park, Lamplugh Road, Cockermouth, CA13 0QT Map (opens Google Maps)
Compare nearby
- – Centenary Close Not yet rated, 5.9 miles away
- G G Care Good, 6.2 miles away
- – CEL Homecare Maryport Not yet rated, 6.4 miles away
- G Jemcare Good, 6.4 miles away
- G Living For Life Cumbria Ltd Good, 6.4 miles away