Sense- Community Services and Supported Living Services (North)

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

Right Support Risks associated with people's care had not always been documented to ensure staff followed steps to keep people safe. The registered manager took timely action to ensure assessments were completed for all risks. People predominantly received their medicines as prescribed, however, we found some minor discrepancies which were addressed following our inspection.

Accidents and incidents were monitored and analysed to mitigate future occurrences. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People had access to outside space, and this had been designed to meet their needs. People were supported to maintain a clean environment with assistance from the staff team.

Right Care People received support from staff who knew them well and understood their needs and considered their preferences. Staff interacted well with people and had a caring and respectful approach.

We found healthcare professionals had been referred to appropriately and staff ensured their advice was followed.

Right Culture Overarching governance systems included a series of audits which checked areas such as medication

management, infection control and care planning. Action plans were used to develop and improve the service. However, some issues identified during the inspection had not previously been highlighted. Management systems needed to be strengthened to ensure consistency throughout all supported living services.

People were supported to lead lives that were person-centred and inclusive. People were involved in planning their support and deciding how they wanted to support them to meet their outcomes and achieve their goals.