PRM Care Ltd

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were supported by staff who had received appropriate training. Where people had specific needs, staff received training in relation to this. People's needs were assessed, and their nutrition and hydration needs were met. Staff received regular supervision and support with their development from the registered manager.

People were supported by staff that knew them well. Relatives spoke highly of the staff approach which was described as "Very good" and, "Respectful." Staff spoke positively of how they ensured they promoted dignity, privacy and independence and gave us examples of how they did this. People and their relatives had a good relationship with the registered manager and were involved in making decisions about the delivery of their care.

People received care that was personalised to their individual needs and preferences. No complaints had been raised by people or their relatives, but there was a system in place for managing this process. People's communication needs were met, and care plans were detailed and person centred.

Audits had not always been completed in relation to staff recruitment, and the recruitment policy was not always being followed. We made a recommendation about this. The registered manager completed quality checks relating to medicines management and care plans. People and their relatives spoke highly of the registered manager's approach, which was described as "Responsive" and "Patient."